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When you book a clean with an agreed hourly rate and time frame, your cleaner will always do their best to complete the requested tasks within that time.

However, during the first clean—or for a one-off clean—it’s not unusual for the cleaner to need more time, especially as they get familiar with your home. In these cases, we’ll let you know and offer the option to extend the clean if needed.

If it’s a recurring cleaning service, your cleaner will work with you to prioritise areas or recommend any additional time needed to meet your expectations. Over time, as your cleaner becomes more familiar with your home, they’ll likely become quicker and more efficient.

We usually ask that you are present for the first clean, so your cleaner can familiarise themselves with your home and any specific instructions you may have.

After that, you’re welcome to provide a key or leave it in a secure location if you prefer not to be home during future visits.

Yes! For regular cleaning services, you’ll be assigned a dedicated cleaner who will get to know your home and routine. This helps ensure consistency and efficiency.

If your usual cleaner is ever unavailable, we’ll arrange a cover cleaner or work with you to reschedule—whichever you prefer.

We understand that plans change. You can cancel your clean up to 24 hours in advance without any charge.

Cancellations made with less than 24 hours’ notice will incur a £22.50 cancellation fee, as time has already been reserved for your visit.

Yes! All of our cleaners arrive fully equipped with their own cleaning products, tools, and equipment. We also take care to protect your home by wearing shoe covers during the clean.

If you have pets, we’ll make sure any food and water bowls are refreshed and kept away from cleaning materials to avoid contamination.

We also use eco-friendly cleaning methods, including steam and E-cleaning technologies, to reduce harsh chemicals and minimise our environmental impact.

J and H Cleaning Ltd also uses green technologies to reduce the amount of cleaning products used with the property. This is done by using steam technologies and E Cleaning.

For health, safety, and insurance reasons, your cleaner won’t be able to:

• Clean exterior windows or perform any work outside the property
• Move or lift heavy furniture
• Remove mould from walls or windows
• Remove garden waste or clean outdoor furniture

If you’re unsure about a task, just ask—we’re happy to clarify.

Absolutely! You’re more than welcome to tip your cleaner directly, and they will keep 100% of any tips given.

We also love hearing your feedback—it helps us continue to improve and recognise great work from our team.

Payment is due on the day of your clean.

You can pay by:

• Cash (given directly to the cleaner after the clean)
• Bank transfer (we’ll provide details when you book)

Invoices can be emailed to you upon request—just let us know your email address.